You don't have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that's the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry's top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday's dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers.
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Autorentext
A. MICHAEL COLEMAN is a paralegal and accomplished bill collector. He has authored countless articles and the bestselling book The Art of Getting Paid.
Klappentext
Praise for Collection Management Handbook
"I continue to marvel at how Collection Management Handbook: The Art of Getting Paid is still the single most valuable book in my library. Not only does this book answer every collections question possible, it is my constant source of inspiration. When I feel I need to be motivated, I only have to scan through this book. I highly recommend it, even to the most seasoned accounts receivables associates."
–Jackie Crews, MMNS A/R Manager
Medical Manager R&D
WebMD
"BRAVO! Mr. Coleman has touched upon all the important topics in an easy-to-read manual to effectively generate cash flow from dormant collection accounts. This book is an important read. I highly recommend this valuable asset to any aspiring bill collector and collection department personnel."
–Russell Sessler, President
Morgan & Curtis Associates, Inc.
"Throughout this book, Coleman offers creative solutions for today’s toughest collection problems. This is a must-read for anyone with past due receivables."
–Erica Nash, Credit & Collections Manager
Forbo Linoleum, Inc.
Inhalt
Preface.
Acknowledgments.
Chapter 1. A New Collection Science Is Born.
Chapter 2. Oratory and Advanced Communication Skills.
Chapter 3. Selling Psychology Applied to Collections.
Chapter 4. Advanced Collection Techniques.
Chapter 5. Small-Balance Collection.
Chapter 6. Suing in Small Claims Court.
Chapter 7. Making Your Debtors an Offer They Can't Refuse.
Chapter 8. Skip Tracing and Asset Searches.
Chapter 9. Legal Recovery.
Chapter 10. Enforcement of Money Judgments and Investigatory Skills.
Chapter 11. Case Studies.
Chapter 12. Conclusion.
Appendix: Accounts Receivable Proficiency Exam.
Index.