This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines.

Angela Dahlberg is president of DAHLBERG & ASSOCIATES, an aviation management consultancy located in Calgary, Alberta, Canada. Angela Dahlberg received her education in Bonn, Germany, Madrid and Salamanca, Spain. She brings to D&A 25 years experience in aviation management. Her responsibilities increased progressively covering line management, training, station operations control management, cabin safety policies and procedures, and regional management. Angela Dahlberg has researched the phenomenon of disruptive passengers since 1995. She is a member of the Transport Canada Working Group on Prohibition of Interference with Crew Members.

Contents: Air rage? - developing a new understanding; The air traveller - a human factors issue; The air traveller - the changing face; Crew members; The aviation system; Passenger risk management; Appendices; Bibliography; Index.