Want to communicate clearly, honestly and directly, without avoidance or resorting to manipulative or aggressive behaviour? Learn how to be assertive and explore its advantages as the primary tool of effective communication skills in healthcare settings. If you work in health or social care as a manager or clinician, deal with people on a daily basis, and need these dealings to be thoughtful, effective and stress free, this is the book for you. It teaches you how to understand and alleviate barriers to effective communication, manage the stresses and conflicts, and develop the effective clinical, people and management skills you need to navigate successfully through a career in healthcare.
Autorentext
Annie Phillips Writer on Health and Health Management Specialist Paediatric Speech and Language Therapist, Somerset Partnership
Inhalt
About the author. Acknowledgements. Introduction. The importance of being assertive. Women and assertiveness. How to be assertive. Putting your ideas into practice. Feelings. Dealing with criticism. Making and refusing requests. Negotiation. Preventing and resolving conflict. Setting the boundaries. Developing reflective thinking. Putting it into practice for the patient. Breaking unwelcome news. Boundaries in clinical work. Your personal development plan. Goal setting and supporting change. Index.