Step-by-step guidance to achieving maximum return on investmentfor your company Written by Arthur Worster, Thomas Weirich, and Frank Andera,industry experts at the forefront of the business processes arena,Maximizing Return on Investment Using ERP Applicationsprovides accountants, IT executives, and finance professionals witha new way of looking at enterprise resource planning (ERP)-drivenbusiness improvement programs. This timely book explores howleadership can view its organization as an integrated enterpriseand what this change in perception might suggest. It considersvarious aspects of running a business and how a different approachmay present new insight. * Incorporates all aspects of gaining "Return on Investment" fromERP investments * Considers change management from all angles, including workingwith the executive levels on defining return on investment cases,working through political and cultural issues at the executiveleadership level * Includes a companion website featuring exercises, referencematerials, and case studies With the rapid implementation of ERP systems worldwide, businessexecutives often have difficulty in determining the return oninvestment from such systems. Along with a companion websitefeaturing exercises, reference materials, and case studies,Maximizing Return on Investment Using ERP Applicationsoffers straightforward and hands-on guidance to lead yourorganization through the change process and ensure that theintended benefits can be achieved.
Autorentext
ARTHUR J. WORSTER is President of Worster Associates, LLC. As a business executive and later a global consulting leader, he developed and utilized methodologies to implement IT-supported change in Fortune 500 companies. He has also served as program consultant to a number of companies and executives.
THOMAS R. WEIRICH, PhD, CPA, is the Jerry and Felicia Campbell Endowed Professor of Accounting at Central Michigan University (CMU) and former chair of its School of Accounting. He has public accounting experience with both international and domestic firms and has served in the Office of Chief Accountant at the U.S. Securities & Exchange Commission.
FRANK ANDERA, EDD, is professor and past chairman of the Department of Business Information Systems at Central Michigan University. He is the Director of the SAP University Alliances program at CMU and an active member and participant in SAP University Alliances international and statewide programs.
Klappentext
Step-by-step guidance to achieving maximum return on investment for your company
"This book emphasizes that the design, implementation, and management of ERP systems must be based on customer value creation and a business process view. It is a useful source of fresh thinking for both students and business professionals."
Andrew Spanyi, author of Business Process Management Is a Team Sport: Play It to Win!, More for Less: The Power of Process Management, and Operational Leadership
"Before you go on a spending spree, I highly recommend you read and contemplate Mr. Worster's challenge for fellow executives to remain exceptional stewards of investor capital. Mr. Worster outlines a practical, experience-based approach that should be referenced often. The premise that we demand a business return for our business investment seems elementary. However, years of experience as personally shared by Mr. Worster and many in the industry prove that reality remains much different."
Shad Adair, CEO, SpinifexIT, North America
"Art Worster has coupled his life experiences with sound research to explain the necessary interaction among business leaders, process owners, and work streams for achieving ROI using ERP. This should become a must-read for anyone involved in implementing technology for an enterprise or for students in business or MIS programs who aspire to contribute to the success of ERP."
Suresh Ketha, founder of GEMS Inc. (now part of HP) and RISE Corp., a cloud technology business applications think tank
"I found this book to be very readable and informative . . . a real primer on the importance and evolution of ERP and the critical role of leadership in successfully implementing and driving ERP as a 'business' versus 'IT' processand one that should be/could be measured the same as any investment."
Bernhard Welle, former EVP, Shared Services, Dial, Inc.
"Maximizing Return on Investment Using ERP Applications is a valuable tool for business leaders and consultants. It provides business leadership teams a road map for understanding how the use of integrated business applications presents challenges to functional organizations and for evaluating the potential impacts. This book is a must-read for business leaders and consultants alike when designing and managing ERP applications."
Eric Clark, Vice President, Application Innovation Services & Global Delivery, Hewlett Packard
Inhalt
Preface xiii
Acknowledgments xxvii
Introduction 1
Action 5
Thinking 6
Context 6
PART I A LEADERSHIP PERSPECTIVE 9
Chapter 1: The Law of Unintended Consequences 11
Introduction 11
What Is the Law of Unintended Consequences? 12
Management Systems 14
The Challenge 23
Summary 24
Notes 25
Chapter 2: Leadership and Change in an Integrated Business World 27
Introduction 28
The Universe Outside, the Universe Within 28
The Journey 29
The Evolution of Integrated Programs for Continuous Improvement 31
A Deeper Look into Integration 32
MRP II Comes to the Mainstream 32
The Move to IT-Related Applications Solutions 34
Leaders and the Leadership Gap 35
Summary 41
Notes 42
Chapter 3: A Historical Business Perspective of ERP 43
Introduction 43
Legacy Systems (19601970/1990) 45
It's All about the Back Office: Getting a Single Version of the Truth (19701990) 46
Improving the Business (19902000) 47
The Business Suite: Enriching the Functionality (19962005) 50
Getting Information and Analysis out of the Data Ocean (19972007) 51
Corporate Reporting and Dashboards (2007Today) 52
The Era of Governance: Implications for the Future 53
Summary 54
Notes 59
PART II CONTEXTUAL ANALYSIS 57
Chapter 4: Return on InvestmentDeveloping the Business Case 59
Introduction 60
Example 1: Cost Reduction 61
Example 2: Greater Manufacturing Capacity Leading to Increased Sales 63
Providing Business Value to an Enterprise 64
Summary 74
Note 75
Chapter 5: Business Process Analysis 77
Introduction 77
Where Are We Headed? 78
Business Process Design 80
Process Understanding Reveals Complexity 82
Business Process Management 83
Skills to Include 84
A Plan for Action 89
Summary 90
Notes 90
Chapter 6: Business Culture, Politics, and Organization 91
Introduction 91
Cultural Barriers and Enablers 92
Keys to Understanding Culture, Politics, and Organization 94
Compiling Insights Gained 102
Relating These Insights to the Project Itself 103
Summary 105
Notes 105
Chapter 7: IT Strategy Review 107
Introduction 107
An Example of a Flawed IT Strategy 108
What the Introduction of ERP Meant 110
A Better Way 111
Empowering the Future by Optimizing the Past 117
Summary 118
Note 119
Chapter 8: Workforce Education and Readiness 121
Introduction 121
The Workforce as a Learning Organization 122
Workforce Education 125<…