This book analyses managerial responses and people management strategies and processes adopted to deal with the global financial crisis.

The book focuses on the nature of strategic choices available to firms in the Indian information technology (IT) and knowledge and business process outsourcing (K&BPO) industry. It looks at how these Indian firms in the industry exercised their strategic choices to deal with their routine business and in times of a crisis how these routines were changed through learning and resilience.

Ashish Malik is a senior lecturer at University of Newcastle, Australia, and his research interests are at the intersection of human capital formation, innovation and people management in knowledge intensive industries (e.g. IT, healthcare, pharmaceuticals and telecom), in particular on emerging markets such as India. He has co-authored and co-edited four research books, and his work has appeared in high-ranking academic journals such as Knowledge Management Research Practice, International Journal of Human Resource Management, International Journal of Manpower, Industrial Marketing Management, Journal of International Management, Organizational Dynamics, Social Identities and Healthcare Management Review.

Part I: Theoretical underpinning

1. Introduction

2. Impact of the financial crisis: Macro-level trends and responses

3. Importance of context and industry dynamics: Meso-level theoretical perspectives

4. Strategic responses: Key theoretical underpinnings

Part II: Impact of the financial crisis on managing people: Evidence from case-based research

5. Evidence from India

6. Cross-case analysis and discussion

7. Conclusion: Towards an integrated model analysing the role of HRM