Based on the primary analysis of the 2004 Workplace Employment Relations Survey (WERS 2004), this is a key reference from a respected institution, and a valuable 'sourcebook' for those in employment relations.

John Forth, Barbara Kersley, Carmen Alpin, Alex Bryson, Helen Bewley, Gill Dix, Sarah Oxenbridge

1. Introduction 2. A Profile of Workplaces and Employees 3. The Management of Employment Relations 4. Recruiting, Training and Work Organization 5. Representation, Consultation and Communication 6. Employee Representatives 7. The Determination of Pay and other Terms and Conditions 8. Workplace Conflict 9. Equality, Diversity and Work-Life Balance 10. Workplace Climate and Performance 11. Summary and Conclusions