This text is designed to help managers who have to deal with a complex environment, and who are often presented with "ready-made" solutions as to how to best organize their firm, to best use information technology.

Michael Flood, Judith Kegan Gardiner, Bob Pease, Keith Pringle

Part 1 Management in the twenty-first century organization; Chapter 1 The puzzle frames; Part 2 The puzzle pieces; Chapter 2 The strategy piece; Chapter 3 The structure piece; Chapter 4 The information technology piece; Chapter 5 The leadership piece; Part 3 Putting the puzzle together; Chapter 6 Progressive delivers the unexpected - Progressive Insurance; Chapter 7 The organization without an organizational chart - Oticon; Chapter 8 The virtual value chain - Li & Fung; Part 4 The management challenges; Chapter 9 People management; Chapter 10 IT management; Chapter 11 Knowledge management; Chapter 12 Change management;