This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.

Bernard Mayer, a professor at the Werner Institute for Negotiation and Dispute Resolution, Creighton University, and a partner in CDR Associates, has been working in the conflict field since the late 1970s as a mediator, facilitator, trainer, researcher, program administrator, and dispute system designer. He has worked on many complex environmental conflicts, organizational and labor - management disputes, interpersonal conflicts, planning and development issues, public decision - making processes, and ethnic disputes.