The book argues that care management could create fundamental changes in the operation of British social services departments, but that it also has embodied in it the basic values of the social work profession. It explores how the job of the front line social worker and line manager in social service departments might be changed by the implementation of care management. In doing this it highlights the need from the outset for basic workload strategies to ensure that care really is managed effectively.

JOAN ORME is Chair of Social Work, University of Glasgow

Acknowledgements
Introduction
Community Care, Care Management and Workload Management
Issues in Care Management Building upon Present Practice Care Management: Process and Outcomes
Managing Diversity: Management Responsibilities of Care Management
A Framework for Good Care Management
Workload Management and Care Management
Conclusion
Glossary
Bibliography
Index.