Problems with costs, quality, productivity and attendance, primarily stem from bad behavioural patterns encouraged within the organization. To prevent and manage these problems, a behavioural approach to managing people is often the most effective.This dynamic textbook illustrates how behaviour analysis theory can be used to alter how people behave

1. History and Background 2. Traditional Approaches to Management 3. The Behavioural Approach to Management 4. Managing Yourself and Other Individuals 5. Managing Groups 6. Managing at the Organizational Level 7. Applying the Behavioural Approach