This book is part of a series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcare including emergency departments, medical laboratories, outpatient clinics, ancil

Joyce Kerpchar, Charles Protzman, George Mayzell

Preface: Outpatient Clinic Settings, Acknowledgments, Authors, Section I, Section II, Appendix: Glossary