From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
Autorentext
David Hoyle
Zusammenfassung
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
Inhalt
Chapter 1 Introduction to quality; Chapter 2 Achieving sustaining and improving quality; Chapter 3 A systems approach; Chapter 4 Managing quality using ISO 9000; Chapter 5 How ISO 9000 made us think about quality; Chapter 6 Managing quality using the process approach; Chapter 7 Making the case for managing quality more effectively;