From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to quality management and the ISO 9000 family of quality standards.
Quality management and quality auditing is inevitable in most areas of industry and commerce. Over 500,000 organizations worldwide are already certified to ISO 9000 quality standards, many more are not. For those coming to the subject for the first time, the ISO Standards and philosophies associated with Quality Management can be overwhelming. This is the book these readers need: a fast track introduction and executive level appraisal of the field, from one of quality's most respected experts.

David Hoyle

Chapter 1 Introduction to quality; Chapter 2 Achieving sustaining and improving quality; Chapter 3 A systems approach; Chapter 4 Managing quality using ISO 9000; Chapter 5 How ISO 9000 made us think about quality; Chapter 6 Managing quality using the process approach; Chapter 7 Making the case for managing quality more effectively;