An effective emergency response and good family assistance will reduce the frustrations that many people experience when caught up in the aftermath of a major incident. Besides going a long way to ensuring effective crisis management, it is also a humane, caring and compassionate way to respond. Few crises will seem as dramatic as New York or Bali-unless it is your own. When your crisis occurs, the hardest part of dealing with it can involve answering the public call for information-as personified by a TV correspondent or newspaper reporter who shows up on your doorstep or on your telephone line to get the story. It not only covers all the important topics that is required in a textbook, but also introduces the reader with latest developments and information.

By Dayanand Prasad