Business analysis is a vital business change function with the potential to offer an efficient and valuable business service. Effective business analysis enables greater project success, informed investment choices and the delivery of beneficial business outcomes. A BA service is essential to modern businesses.
Delivering Business Analysis explores the creation and management of a BA service, including strategy definition, recruitment and continuous service improvement. The book explains how to move beyond the BA Community of Practice and embrace a service mindset, as well as how to deliver a BA service offering and move on to co-create business value.
This is the first publication to support senior BAs and BA team leaders within their organisations, helping them to engage with their customers and ensure they lead a team with the skills and tools to deliver an exceptional BA service. It is a key text for anyone driving or enabling successful change outcomes who wish to understand the benefits that accrue from adopting a service approach.
- A comprehensive manual, covering all aspects of establishing and maintaining a BA service
- Offers BA Leaders a timely road map for moving from a standard community of practice to a customer-focused BA service
- A variety of practical and informative case studies is included, each of which focuses on a particular aspect of BA service delivery and leadership
- This guide will enable BA leaders to attract, recruit and retain high-performing business analysts to their organisations
- Fully aligned with the syllabus for the BCS Professional Certificate in Business Analysis Service Delivery
Autorentext
Debra Paul is the Managing Director of Assist Knowledge Development. She has worked in business analysis and business change for over 30 years and is the editor and co-author of the best-selling BCS publication, 'Business Analysis'. Christina Lovelock is Business Analysis Manager at University of Leeds and a director of the BA Manager Forum.
Klappentext
Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.
Inhalt
- Introducing the BA Service
- Introducing the BA Service Framework
- Recruiting and Retaining Business Analysts
- Developing the Business Analysts
- Enabling the Business Analysts' Performance
- Standardising the BA Service
- Applying Software Tools to Support the BA Service
- Leading the Business Analysis Service
- Operating the Business Analysis Service
- Delivering a Customer-Oriented BA Service
- Fostering a Business Analysis Service Culture
- Improving BA Service Quality
- Measuring the Performance of the BA Service