Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Autorentext
Desmond Bell, Philip McBride, George Wilson
Inhalt
Chapter 1 Quality as a strategic issue; Chapter 2 Quality management systems; Chapter 3 Determining the capability for quality; Chapter 4 Design control and management; Chapter 5 Control of quality; Chapter 6 Managing quality costs; Chapter 7 The organization of quality; Chapter 8 Teamwork for quality; Chapter 9 Training for quality; Chapter 10 Assessment of quality;