Donald C. Fisher is executive director of the Quality Center, in Memphis, Tennessee. He has presented the Malcolm Baldrige Award Criteria to and consulted with numerous types of organizations in the United States and internationally to help them use the award criteria as a model for their own improvement. He is a consummate expert on the Baldrige Award, having served as a Baldrige examiner early in his career, authored several books, and judged quality performance based on its criteria for more than 100 leading organizations worldwide. In preparation for this book, Fisher spent more than five years researching homeland security issues at the Federal Bureau of Investigation in Washington, D.C. Prior to that, he earned his Ph.D. from the University of Mississippi.