Eve Shapiro has been writing about patient-centered care, physician-patient communication, and relationships between doctors and their patients since 2007. In Joy in Medicine? What 100 Healthcare Professionals Have to Say about Job Satisfaction, Dissatisfaction, Burnout, and Joy, Eve turns her attention to those on the healthcare delivery side of this "sacred interaction."

These healthcare professionals share their enthusiasm, joys, frustrations, disappointments, insights, advice, stories, fears, and pain, explaining how it looks and feels to work in healthcare today no matter who you are, where you work, or what your position is in the organizational hierarchy.

The healthcare professionals who provide patient care deserve our collective interest in their humanity. Without some insight into who they are and the forces with which they struggle every day, we cannot fully appreciate the obstacles to providing the care we all want for ourselves and our families during the best of times, let alone in the uncertain times that lie ahead.

Eve Shapiro, Principal, Eve Shapiro Medical Writing, Inc. is a Bethesda, MD-based medical writer dedicated to improving healthcare delivery, patient safety, and the quality of care by focusing on the factors that put physicians at the "sharp end" of badly designed systems and put patients at risk for unintended consequences and adverse events that often result.

Ms. Shapiro has written and edited more than 150 journal articles, feature articles, reports, white papers, toolkits, books, fact sheets, and brochures for print and Web publication on medical issues for clinicians, health care leaders, administrators, researchers, policymakers, the media, and the general public. Topics include patient safety, medical ethics, medical errors, patient-centered care, systems improvement, transitions in care, physician-patient communication, preventive care, hand hygiene, alcohol and drug abuse, juvenile justice, and psychiatry.

Most recently, Ms. Shapiro has coauthored the book, The Patient Centered Value System: Transforming Healthcare Through Co-Design, published in September 2017 by CRC/Productivity Press.

Contents

Dedication

Foreword

Preface

Acknowledgments

Introduction

Section 1 Introduction

1. Sebastian P., MD, primary care physician and instructor of medicine
2. Miguel G., MD, former military medicine primary care physician; surgical resident in obstetrics and gynecology
3. Theodore B., RN, BSN, insurance company healthcare consultant
4. Emily P., MD, FACP, retired internist, and medical school teacher and mentor
5. Derek Van Amerongen, MD, vice president and medical director of Humana of Ohio
6. Neal G., MD, emergency medicine physician; family practice-urgent care physician and entrepreneur; and chief medical officer for his state's federal health insurance program, retired
7. Mary R., MSN, perioperative educator
8. Rachel M., MD, pediatric radiologist and professor of radiology
9. David L., MD, MPH, ophthalmologist
10. Owen R., BS, MS, city director of emergency and safety services
11. Rebecca L., MS, retired psychologist in private practice
12. Grace Y., RN, operating room nurse

Passion for Leadership

13. Gary Kaplan, MD, chairman and CEO of Virginia Mason Health System and practicing internal medicine physician
14. Gene Lindsey, MD, retired physician and CEO emeritus of Atrius Healthcare
15. Mark Huth, MD, president, CEO, and family physician at Group Health Cooperative of South Central Wisconsin
16. Tom Foels, MD, MMM, chief medical officer of a not-for-profit health plan
17. Donald Lappé, MD, FACC, FAHA, executive director of the cardiovascular clinical program; chairman, cardiovascular department; and chief of cardiology at Intermountain Healthcare
18. Chris DeRienzo, MD, MPP, neonatologist and chief quality officer for a large integrated health system
19. Virginia J., MSN, RN, chief population health officer for an integrated health plan
20. Charleen Tachibana, DNP, RN, FAAN, health system senior vice president for quality and safety and chief nursing officer
21. Carol M., MD, hospital internist specializing in allergy/asthma; hospital executive director; director of graduate medical education; and medical director for provider services
22. Peter R., MD, former president and CEO of an integrated healthcare system; strategic advisor/consultant

Passion for Treating the Underserved Globally and Domestically

23. Laura Spero, MSW
24. Myron Glick, MD, family physician; founder and CEO of Jericho Road Community Health Center
25. Mark K., MD, primary care internist for a rural integrated health system
26. Andrew M., MD, professor of family medicine and family physician
27. Ruth F., BSN, public health nurse/community health nurse at a rural integrated health system
28. Eliot D., MD, internal medicine officer for a rural integrated health system
29. Paula C., MD, orthopedic hand surgeon
30. Angela DeVanney, BA, executive director of the AMD3 Foundation

Autonomy and Control

31. Amir F., MD, FACP, internist and vice president of a small internal medicine group practice
32. Cathy U., MSN, administrative director of perioperative services for a large academic medical center
33. Elana G., MD, pulmonary and critical care physician; medical director of an adult medical specialties group in an integrated health system
34. Harlan Z., MD, total joint replacement surgeon
35. Edward B., MD, medical director of an alcohol and drug detoxification program
36. Meghan Pillow, MSN, critical care nurse
37. Sarah D., MD, physician and practice manager of a small group gynecologic private practice
38. Kevin S., MD, senior vice president and chief medical officer for an integrated health plan
39. Haley N., MA, music therapist
40. Marianne S., PhD, counseling psychologist in private practice and adjunct professor
41. Irene J., MD, OB/GYN hospitalist for a small community hospital
42. Francine J., MD, internist in a solo concierge practice

Working in Multiple Roles

43. Anthony M. DiGioia, MD, orthopaedic surgeon and medical director of the UPMC Magee-Womens Hospital and the UPMC Innovation Center
44. Connie E., DNP, Level 2 staff nurse at a quaternary care pediatric hospital and assistant professor of nursing
45. Tyler M., MD, chief medical officer for an integrated health system
46. Joseph B., MD, retired professor, researcher, and practicing gastroenterologist; president of a board review company in gastroenterology; and head of a monthly gastroenterology journal club
47. Adam B., MD, pediatric pulmonologist and sleep specialist at a quaternary care children's hospital
48. Caitlin G., MSN, assistant clinical professor, hospital and home care nurse, and PhD student
49. Monica T., MD, Assistant Professor of Pediatrics and Attending Neonatologist at a Quaternary Care Pediatric Ho…