The main advantages of case research are that it can produce an in-depth analysis of phenomena in context, support the development of historical perspectives and guarantee high internal validity, which is to say that the observed phenomena are authentic representations of reality. In short, the case study is adaptable to both the context and the researcher.

Yves-Chantal Gagnon, Ph. D., est professeur à l'École nationale d'administration publique. Il est titulaire de la Chaire Bell en technologie et organisation du travail.