Foregrounding the vital importance of interpersonal communication and cultural competence in the workplace, this book offers concise, practical strategies for daily communication in a global business environment.

This book is that practical solution, presenting a conceptual model along with tools to put it to work from day one.

Geraldine E. Hynes, PhD, is an award-winning, internationally experienced professional communication specialist. She offers consulting, coaching, and customized training services in presentation skills, business and professional writing, interpersonal communication, management communication, and meeting facilitation. Clients include government agencies, nonprofit organizations, and businesses in a range of sectors. She taught business communication at Sam Houston State University, Huntsville, Texas, USA, for 17 years and holds a PhD from St. Louis University.