Psychology, Emotion and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life. In modern society, all those who work with or provide services to others are increasingly called upon to be not just technical experts, but also 'head, heart and gut professionals' - who can work and relate to others with their head, heart, and gut.
The book explains and synthesises these elements in an accessible way, based on a sound theoretical perspective combined with practical guidance. The authors address how to manage client expectations; how to deal with risk, uncertainty and imperfection, as well as how to improve communication and interpersonal skills. Attention is also given to the central role of empathy and rapport in professional relationships, while recognising the need for proper professional boundaries.
Psychology, Emotion and Intuition in Work Relationships will be a valuable guide for all modern practising and training professionals in a broad range of fields, including mental health, law, social and healthcare, teaching and academia, technology, financial and other services - indeed, for anyone who provides services and has working relationships of any kind.
Autorentext
Henry Brown, a retired solicitor, mediator and trainer, co-established a law firm in London, Waterloo and subsequently became a partner in a City of London firm. He co-founded and is a Vice-President of the Family Mediators Association and was Director of Mediation of the family lawyers' organisation Resolution.
Neil Dawson and Brenda McHugh are consultant systemic psychotherapists, lecturers and mediators. Having worked for over thirty years in child adolescent mental health services they are now programme directors at the Anna Freud National Centre for Children and Families where they have co-founded The Family School, London for children excluded from mainstream schools. They are internationally recognised trainers and have recently created an online training programme for mental health and school-based professionals.
Inhalt
Psychology, Emotions and Intuition in Work Relationships: The Head, Heart and Gut Professional
Contents Plan
1. On being a professional
The concept of "professional" in this work
A more effective professional role and understanding
The focus on substantive education and training
Gaining some understanding of the behaviour of others
Gaining some understanding about ourselves
What does the public expect from professionals?
Professional and personal authenticity
Professional jargon, mystification and patronisation
Conspiracy against the laity
The patronising professional
Client's reactions and empowerment
Helping and healing professions
Defining the helping professions
Healing professions
The concept of the wounded healer
Further reading
2. Head, heart and gut:
Head - Brain and mind
Head, heart and gut in functioning and decision-making
The brain: central to understanding and functioning
Basic neuroscience: the brain and nervous system
Introduction to 100 billion neurons:
The nervous system
The human brain: old and new
The brain's hemispheres: left and right brain
Two ways of thinking
Automatic processing
Conscious attentive processing
Intelligence
Some specialist views of the brain
The mindful brain
The social brain
The ethical brain
The spiritual brain
The mommy brain
The "new" brain
The mind
Further reading
3. Head, heart and gut:
Heart - Emotions
The heart as metaphor?
Cultural and biblical heritage
The heart's physiological role in relation to the brain and emotions
Emotions and feelings
Emotional intelligence
Kinds of emotions
The purpose and effect of emotions
Feelings and consciousness
Emotions: reality and myths
The myth of rational decision-making
The myth that "negative emotions" are bad
The myth that "venting" an emotion will resolve it
The myth that women are emotional but men are not
Further relevance of emotions
Further reading
4. Head, heart and gut:
Gut - Intuition
Gut as metaphor
Intuition
What do we mean by intuition?
Everyday and expert intuition
A sixth sense?
Creative and predictive intuition
Complementary thinking
Heuristics
Intuition cautions
Availability error
The halo (and devil) effect
Framing effect
Fundamental attribution error
The representativeness heuristic
The overconfidence effect
Anchoring
Sunk costs fallacy
Some other factors and biases affecting intuition
Further reading
5. The hidden power of the unconscious
Don't mention the war
Dagwood Bumstead and Basil Fawlty
Fundamental relevance of the unconscious
Freud's unconscious
Jung's collective unconscious and "shadow"
The cognitive approach
Freudian, Jungian or cognitive? What is this elusive unconscious? Does it even exist?
Some practical implications
Making decisions and choices: free will?
Intuition and "gut feelings"
Slips of the tongue and other errors
Body language (non-verbal communication)
Placebos and nocebos, Pygmalion and Rosenthal
Powerful and suppressed emotions distort effective functioning
Unconscious competence
Higher intuitions and inspiration
A springboard to other aspects
Further reading
6. The amygdala hijack: Triggers and strategies
The multiple roles of the amygdala
The amygdala hijack
Triggering the "amygdala hijack"
Fear
Panic
Anger
Shame and humiliation
21st Century multi-tasking
Rekindling amygdala hijack activators
Some strategies for dealing with amygdala hijack triggers
Empathy and compassion
Move off the topic causing distress
Support a shift into cognitive brain mode
Take a break
Deep breathing
Humour
Some longer-term strategies
Further reading
7. Understanding personality
The uniqueness of personality
Lord Scrutton's elephant
The relevance of personality
Personality types and traits
Big Five
Myers Briggs Type Indicator (MBTI)
Contradictions in traits and preferences
Other personality tests
Personality disorders and traits
DSM-5 and other classifications
Maladaptive personality traits
Personality development
Cultural influences on behaviour patterns
Linear-active and multi-active
Cultural norms
Nature or nurture?
Some practical implications
Self-awareness
Relating to clients, patients, co-workers and others
Identifying and working with troubled personalities
The well-rounded professional
Further reading
8. Empathy, attunement and professional boundaries
Empathy: The essence of professional and personal relationships
Empathy an…