Is it possible that the way to win in business is to give employees
exactly what they want? Yes. As RESPECT reveals, managers
and organizations who give their employees what they want
outperform those who don't. This is no hunch - it's a fact
based on more than 25 years of global research. Drs. Jack Wiley and
Brenda Kowske have amassed a research database unlike any other,
and it all started with this simple question: "What is the most
important thing you want from the organization for which you work?"
Organizations that apply this research have more engaged
employees, more satisfied customers, and better shareholder
returns. It all boils down to seven key elements, summarized by the
acronym RESPECT. These are the seven things that employees really
want: Recognition, Exciting Work, Security, Pay, Education,
Conditions and Truth.
This book taps the authors' "in the trenches" consulting
experience and offers real solutions on each element of
RESPECT. Written for all types of leaders--from
supervisors to the c-suite--readers can pick and choose the
proven solutions that are relevant to their own organizations.
By weaving stories and narrative, the authors make complex
information easy to understand and fun to read. In addition,
RESPECT meets the demands of the global economy, offering an
international perspective with corresponding cultural nuances that
are critical to helping leaders manage the needs of their
workforces.
Autorentext
Jack Wiley, Ph.D., is founder and executive director of the Kenexa High Performance Institute, the R&D arm of a leading provider of business solutions for human resources. He is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and financial performance. A keynote speaker at conferences around the world, Dr. Wiley shares his research findings and advice with thousands of HR professional and business leaders every year.
Brenda Kowske, Ph.D., is a manager and research consultant for the Kenexa High Performance Institute. Kowske is a highly respected researcher in the field of HR and, through her management of the WorkTrends™ study, investigates timely topics that inform talent management practices around the world. She has worked as a coach, trainer, and performance management consultant for Fortune 500 companies.
Zusammenfassung
Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their employees what they want outperform those who don't. This is no hunch it's a fact based on more than 25 years of global research. Drs. Jack Wiley and Brenda Kowske have amassed a research database unlike any other, and it all started with this simple question: "What is the most important thing you want from the organization for which you work?"
Organizations that apply this research have more engaged employees, more satisfied customers, and better shareholder returns. It all boils down to seven key elements, summarized by the acronym RESPECT. These are the seven things that employees really want: Recognition, Exciting Work, Security, Pay, Education, Conditions and Truth.
This book taps the authors' "in the trenches" consulting experience and offers real solutions on each element of RESPECT. Written for all types of leadersfrom supervisors to the c-suitereaders can pick and choose the proven solutions that are relevant to their own organizations.
By weaving stories and narrative, the authors make complex information easy to understand and fun to read. In addition, RESPECT meets the demands of the global economy, offering an international perspective with corresponding cultural nuances that are critical to helping leaders manage the needs of their workforces.
Inhalt
List of Figures and Tables vii
Preface xi
Acknowledgments xv
1. What Employees Really Want 1
2. Why You Should Care 13
3. Recognition 27
4. Exciting Work 45
5. Security of Employment 61
6. Pay 79
7. Education and Career Growth 97
8. Conditions at Work 117
9. Truth 139
10. RESPECT: A Key to Your Future Success 155
Appendix A. Identifying RESPECT Levels Worksheet 167
Appendix B. About the WorkTrends Study 173
Appendix C. Discovering the RESPECT Taxonomy: The Method 177
Notes 183
About the Authors 195
Index 197