Ethical Banking analyses pressures on bank managers and others in financial services. It guides them in ethical decision taking and behaviour. The book makes major contributions to new thinking on customer-banker relationships, including five 'Canons of Ethical Banking'. Giving a concise but comprehensive review of international banking and its impact on the High Street, the book provides a series of exercises with which readers can judge their own ethical standards, and test themselves with over twenty 'ethical dilemmas'.

Preface - PART 1 - The Need to Define Ethical Banking - The Future Shape of Ethical Banking - Ethics: The Engine of Behaviour - The Ethics of Customer Relationships - The Ethics of Bank Marketing - Ethics and New Banking Law - Ethical Banking: The Cutting Edge of Service Quality - Developing Ethical Bankers - Essential Competences for the Ethical Banker - PART 2: DISCUSSION EXERCISES AND DILEMMAS - Bibliography - Index