Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design.
Autorentext
JANET R. CARPMAN, PHD, and MYRON A. GRANT, MLA are pioneering design researchers and wayfinding experts who have worked on hundreds of analysis, planning, and design projects in health facilities, museums, and other complex public facilities. Believing that designed environments should respond to the needs and preferences of the people who use them, Carpman and Grant have involved thousands of users in their work over the past 30+ years. They are authors of Directional Sense: How to Find Your Way Around and two previous editions of Design that Cares: Planning Health Facilities for Patients and Visitors. They are partners in Carpman Grant Associates, Wayfinding Consultants, which helps organizations create and manage facilities that optimize customer experience by making wayfinding as easy as possible.
Klappentext
The Essential, Award-Winning Guide to Planning and Designing Caring Health Facilities
At a time when cost containment and advanced technology are pressing issues in healthcare, the human needs of healthcare consumers often take a back seat. Design That Cares offers health-facility design decision-makers and students the equivalent of a map and directions for achieving excellence in customer-focused, evidence-based health facility design that cares for and about patients and visitors.
Design That Cares, Third Edition begins with a look at humanistic health facility design and related research. It focuses on the patient's and visitor's journey through a generic facility, laying out key design and behavior issues, including planning for arrival and exterior wayfinding, interior wayfinding and the circulation system, reception and waiting areas, diagnostic and treatment areas, inpatient rooms and baths, access to nature, and the needs of users with disabilities. It also describes how users can meaningfully participate in health facility design.
Design That Cares is filled with relevant research, planning and design guidelines, design review questions, chapter summaries, and discussion questions. The authors draw on classic and recent studies by a large community of health facility researchers and designers.
Inhalt
Acknowledgments xv
Foreword xvii
Authors' Introduction to the Third Edition xix
About the Authors xxi
Chapter 1: Introduction 1
Learning Objectives 1
Projections and the Direction of Healthcare 1
Healthcare: Changing Within 4
Design as a Component of High-Quality Healthcare 5
Designing for Patients and Visitors 7
Wayfinding Ease 9
Physical Comfort 9
Control over Social Contact 10
Symbolic Meaning 10
The Facility Design Process 10
Pre-Design Programming 10
Design 11
Concurrent Planning 12
Design Review 13
Construction 13
Activation 13
Post-Occupancy Evaluation 13
Summary 14
Discussion Questions 14
References 15
Chapter 2: A Look at Current Healthcare-Facility Design Research 19
Learning Objectives 19
Design Research in Relation to Current Trends in Healthcare 19
Focusing on Marketing 19
Valuing Healthcare-Facility Design 21
Sensitivity to Patient Experience 22
Recognizing the Role and Needs of Visitors 23
Emphasizing Accessibility and Universal Design 23
Conducting High-Quality Healthcare-Facility Design Research 24
Ensure That Research Is Planned and Carried Out by Trained, Experienced Researchers 24
See That the Research Builds On Existing Knowledge 25
If the Research Involves Clinical Investigations, Look Into Institutional Review Board Certification 25
See That the Research Has a Clearly Stated Purpose Related to Healthcare-Facility Design 25
Provide a Clear Research Design and Related Hypotheses 25
Carry Out the Project as Objectively as Possible 25
Skillfully Word Questions 26
Use Visual Images, if Possible 26
Carefully Sample Respondents 26
Make Sure Participants Give Informed Consent 27
Use State-of-the-Art Data-Collection Methods 27
Use Multiple Data-Collection Methods, if Possible 27
Use State-of-the-Art Data-Analysis Methods 27
State the Limitations of Findings and Their Generalizability 27
Consider Whether or Not the Research Is Replicable 28
Make Design Implications Explicit 28
Communicate Findings in a Way That Is Clear to Non-researchers 28
Research Claims 28
Integrating Design Research into the Design Process 29
Characteristics of a Humanistic Design Process 29
Objectives for Future Healthcare-Facility Design Research 31
Awards for Buildings Sensitive to User Needs 31
Training for Designers in Research Methods 31
Training for Researchers in Design-Relevant Research 32
Long-Term Studies of the Effects of Healthcare Facilities on Users 32
Translation of Research Findings into Design Guidelines 32
More Research Funding 32
International Research Agenda 32
Summary 32
Discussion Questions 33
References 34
Chapter 3: Arrival and Exterior Wayfinding 37
Learning Objectives 37
Traveling to a Healthcare Facility 37
Arriving by Car 38
Arriving by Taxi or Van 38
Arriving by Public Transit 38
Exterior Wayfinding 40
Exterior Signage 40
Environmental Cues 42
Exterior Handheld Maps 43
Main Entrance Drop-Off Area 45
Parking 46
Valet Parking 47
Parking Lots 47
Parking Structures 48
Park-and-Ride Options 49
Long-Term Parking Rates 49
Transition between Parking and the Building Entrance Area 49
The Main Entrance Area 50
Becoming Oriented 50
Access for People with Functional Limitations 52
Waiting in the Main Entrance Area 54
First Destinations 55
Information Desk 55
Admitting or Registra...