"Valuing Technology"opens up new directions in the analysis of socio-technical change within organizations. Based on a major study of the introduction of management information systems in health, higher education and retailing, it explores the active role of end-users in the innovation process.
Subjects covered include:
* the valuing of technology via the on-going construction of needs, uses and utilities
* the interplay of organizational and technological cultures
* occupational identities, organizational inequalities and technological change
* the gendering of technological and organizational change
* interpretative flexibility and the 'stabilization' of technological systems.
Autorentext
McLaughlin, Janice; Rosen, Paul; Skinner, David; Webster, Andrew
Zusammenfassung
How does new information technology become part of the fabric of organisational life? Drawing on insights from social studies of technology, gender studies and the sociology of consumption, Valuing Technology opens up new directions in the analysis of sociotechnical change within organisations. Based on a major research project focused upon the introduction of management of information systems in health, higher education and retailing, I explores the active role of end-users in innovation.This book argues that it is through the , often difficult, engagement between users and technology that new computer systems come to gain value within organisations. Key themes developed through analysis of case studies include:*the valuing of technology via the on-going construction of needs, uses and utilities*occupational identities, organisational inequalities and technological change*the gendering of technological and organisational change*interpretive flexibility and the 'stabilisation' of technological systems and their incorporation into the lives of people in organisations.A stimulating blend of the theoretical and substantive, this book demands a radical redefinition of 'technology acquisition'. It's highly original approach makes Valuing Technology essential reading for students, lecturers and researchers within the fields of organisation studies and the sociology of technology.
Inhalt
Introduction. Valuing Technology. Technology acquisition and consumption. Drivers of change: organisational and technological imperatives. Organisational Cultures and Identities. Administering organisational space: standardisation and malleability. Mediating change: corporate and workplace culture. Rationalising knowledge: professional identity and the construction of need. Gendered organisation, gendered technology. Finding Certainty. Making it useable: Constructions of usability. Securing stability, constructing value. Conclusions.