Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Zusammenfassung
A thorough guide for professionals and students looking for a practical understanding of IT Sevice Management The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys. Rob England,The IT Skeptic (review of previous edition) New edition covers a broader scope than previous editions - support for all ITSM foundation exams Replaces978-1-906124-93-9
Zusammenfassung
A thorough guide for professionals and students looking for a practical understanding of IT Sevice Management The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys. Rob England,The IT Skeptic (review of previous edition) New edition covers a broader scope than previous editions - support for all ITSM foundation exams Replaces978-1-906124-93-9
Titel
IT Service Management
Untertitel
Support for your ITSM Foundation exam
EAN
9781780173191
Format
E-Book (pdf)
Hersteller
Genre
Veröffentlichung
08.04.2016
Digitaler Kopierschutz
Adobe-DRM
Anzahl Seiten
226
Unerwartete Verzögerung
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