Transform Your Workday from Frustrating to Fulfilling

Keith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace. Watercooler Wisdom is not a 'business-as-usual' business book. It's a practical guide that offers you pertinent and powerful techniques for coping with conflict, pressure, and change the three greatest sources of stress for workers worldwide. Use these strategies to prosper even when circumstances seem to conspire against you. Find solutions to work problems inside yourself rather than waiting endlessly for your circumstances to change, and you can become the smarter person at work you were always meant to be.

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Over the past twenty years Karen Leland and Keith Bailey have worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 clients including: Arco, Bank of America, Avis Rental Car, Johnson & Johnson, Sprint and Xerox.

They are sought after speakers who provide both motivation and practical hands on information. They have spoken for such groups as Young Presidents Organization, The Society of Association Executives, The Society of Consumer Affairs and the Direct Marketing Association among others.

Karen and Keith have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox, The Oprah Winfrey Show and over twenty other affiliates.

In addition to Watercooler Wisdom, They have written several other books including Customer Service For Dummies which has sold over 200,000 copies. Their books have been translated into ten other languages including Russian, Korean, Arabic, Spanish and German.