The introduction of market mechanisms and a new public management are transforming government and public service throughout the world. Drawing on the experience of a number of countries but focusing, in particular, on the UK where change has progressed furthest and on the broadest front, this is the first comprehensive account of the impact of a whole range of innovations such as charging, contracting, internal markets and the creation of devolved agencies.
Inhalt
Acknowledgements
Preface
PART 1: THE STATE AND THE MARKET
The Traditional Model of Public Service Provision
The Market Alternative
The Political Dynamics of Marketisation
PART 2: THE MARKET IN ACTION
Charging for Public Services
Contracts and Competition
Internal Markets Agencies and Devolved Control
PART 3: THE IMPACT OF MARKETISATION
Organisation and Accountability
Efficiency and Quality
Conclusion.