The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models - the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA - making it easy to use with all the models.Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.

Marcia Hughes, president of Collaborative Growth, serves as a strategic communications partner for organizations and trainers and is a professional speaker. She offers emotional intelligence training and coaching and is a certified trainer in the EQ-i 2.0 and EQ360, and TESI.

James Bradford Terrell, vice president of Collaborative Growth, provides coaching in emotional and communication skillfulness and organizational competency development for individuals, teams in transition, and senior leaders. He coaches leaders and teams using the EQ-i 2.0 and EQ360 and TESI.

Praise for Emotional Intelligence in Action, Second Edition

"This excellent resource provides useful tools for trainers and practitioners who want to work on enhancing their clients' emotional and social intelligence skills. The series of exercises make a great addition to the consultant's EI toolbox."
Steven J. Stein, Founder and CEO of MHS and co-author of the best seller, The EQ Edge

"An excellent roadmap to the field of emotional intelligence combined with experiential exercises designed to enhance self-awareness and develop the skills critical to success."
Robert Emmerling, Consortium for Research on Emotional Intelligence in Organizations

The importance of Emotional Intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.

This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to the four leading emotional intelligence modelsthe EQ-i 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISAmaking it easy to use with all the models.

Revised to respond to the significant changes in EQi 2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as thirty new exercises, accompanied by reproducible handouts for your participants.

Ideal for both individual coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.

Acknowledgments xix

Introduction: Getting the Most from This Resource 1

PART ONE Using Emotional Intelligence to Create Real Change 7

CHAPTER 1 The Case for Emotional Intelligence 9

CHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference Matrix 17

PART TWO Exploring Emotional Intelligence and Well-Being Skills 35

1 Self-Regard 37

2 Self-Actualization 41

3 Emotional Self-Awareness 47

4 Emotional Expression 53

5 Assertiveness 57

6 Independence 63

7 Interpersonal Relationships 67

8 Empathy 71

9 Social Responsibility 77

10 Problem Solving 83

11 Reality Testing 87

12 Impulse Control 91

13 Flexibility 95

14 Stress Tolerance 101

15 Optimism 107

16 Happiness/Well-Being 113

PART THREE Emotional Intelligence Exercises to Build Effective Skills 117

1 Self-Regard

EXERCISE 1.1 Lighten Up with Self-Compassion 121

EXERCISE 1.2 Of Thine Own Self Be Aware 125

EXERCISE 1.3 Reconciliation 129

EXERCISE 1.4 Toot Your Horn and Scratch Your Back 135

2 Self-Actualization

EXERCISE 2.1 Leverage Your Time with a 2% Solution 139

EXERCISE 2.2 The Scavenger Hunt 145

EXERCISE 2.3 Becoming All That You Can Be 155

EXERCISE 2.4 Applying Inspiration 163

3 Emotional Self-Awareness

EXERCISE 3.1 Expanding Your Uncommon Awareness 171

EXERCISE 3.2 Are You in Touch? 175

EXERCISE 3.3 It Just Bubbles Up 181

EXERCISE 3.4 Moving Toward and

Moving Away 187

4 Emotional Expression

EXERCISE 4.1 Expressing Resistance 195

EXERCISE 4.2 Say It Nonverbally! 199

EXERCISE 4.3 Tell a Story 203

EXERCISE 4.4 Expressing Emotions in Social Media 207

5 Assertiveness

EXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team 211

EXERCISE 5.2 Ramp It Up 217

EXERCISE 5.3 Dial It Back 223

EXERCISE 5.4 Getting Your Point Across 227

6 Independence

EXERCISE 6.1 Virtual Decision Making 231

EXERCISE 6.2 Cut the Apron Strings 237

EXERCISE 6.3 Solitary Effort 241

EXERCISE 6.4 Going Along with the GroupOr Not 245

7 Interpersonal Relationships

EXERCISE 7.1 Investment in Friends 249

EXERCISE 7.2 You've Got Good News 253

EXERCISE 7.3 Making New Friends 259

EXERCISE 7.4 Fun and Meaningful Relationships 265

8 Empathy

EXERCISE 8.1 Recipe for Infl uence: Curiosity and Compassion 269

EXERCISE 8.2 Connect Feeling with Meaning 273

EXERCISE 8.3 Mixed Emotions 277

EXERCISE 8.4 Do as the Empathic Do 285

9 Social Responsibility

EXERCISE 9.1 Focus on Something Bigger Than Yourself 289

EXERCISE 9.2 Refl ect the Best 293

EXERCISE 9.3 Who Do I Work for? 299

EXERCISE 9.4 The Value of Volunteering 305

10 Problem Solving

EXERCISE 10.1 When Problems Become Confl icts 309

EXERCISE 10.2 Emotions Affect Decision Making 317

EXERCISE 10.3 Using the MasterSolve Modelfor Teams 323

EXERCISE 10.4 Win-Win Negotiating 331

EXERCISE 10.5 Let's Cover Our Bases 335

11 Reality Testing

EXERCISE 11.1 Political Savvy 341

EXERCISE 11.2 Feel, Hear, SeeIs It Reality? 345

EXERCISE 11.3 Visit Their Reality 349

EXERCISE 11.4 Using All Three of Your Minds 355

12 Impulse Control

EXERCISE 12.1 Putting on the Brakes 361

EXERCISE 12.2 To Impulse or Not to Impulse 365

EXERCISE 12.3 The Urge to Splurge 377

EXERCISE 12.4 Hot Buttons 383