For those intimidated by the complexity of personal interaction, or those simply looking to polish their speaking skills, The Art of Civilized Conversation is a powerful guide to communicating in an endearing way. In our fast-paced, electronic society, the most basic social interaction-talking face-to-face-can be a challenge for even the most educated and self-assured individuals. And yet making conversation is a highly practical skill: those who do it well shine at networking parties, interviews, and business lunches. Good conversation also opens doors to a happier love life, warmer friendships, and more rewarding time with family. In The Art of Civilized Conversation, author Margaret Shepherd offers opening lines, graceful apologies, thoughtful questions, and, ultimately, the confidence to take conversations beyond hello. From the basics-first impressions, appropriate subject matter, and graceful exits-to finding the right words for difficult situations and an insightful discussion of body language, Shepherd uses her skilled eye and humorous anecdotes to teach readers how to turn a plain conversation into an engaging encounter. Filled with common sense and fresh insight, The Art of Civilized Conversation is the perfect inspiration not only for what to say but for how to say it with style.

Margaret Shepherd is a renowned calligrapher, prolific author, and popular lecturer. For more than three decades, starting with the classic Learn Calligraphy: The Complete Book of Lettering and Design, Ms. Shepherd has penned numerous instructional books that have helped legions of aspiring calligraphers discover their talent. She resides in Boston, Massachusetts.

Sharon Hogan has written and edited several books for general readers. She leads workshops on nonfiction writing for physicians, and she is a manuscript editor at The New England Journal of Medicine. She lives near Boston.