This book gives managers and consultants practical guidance on how
to build organizations that are structured around effective
teamworking.
* * This text focuses on how to build organizations that are
structured around teams.
* Ideal for managers or consultants who are introducing
team-based working into organizations.
* Examines the psychological and social processes that can
facilitate or obstruct successful teamwork.
* Each chapter contains aims, activities, support materials and
tools.
* Support materials can also be downloaded from an accompanying
website.
* Based on evidence gathered by the authors over 20 years of
practical management experience, research in organizations, and
consultancy.
Autorentext
Michael A. West is Professor of Organizational Psychology and Director of Research at Aston Business School, Aston University.Lynn Markiewicz is Director of Aston Organization Development Ltd, a consultancy specializing in the effective application of research findings to improve organizational performance and employee well-being.
Klappentext
Building Team-based Working is designed for use by managers and consultants who are introducing team-based working into organizations. The book synthesizes knowledge about how to build team-based organizations, focusing particularly on the psychological and social processes that can facilitate or obstruct successful teamwork. Rather than advise managers on how to build effective teams, as most books in this area tend to do, this book instead focuses on how to build organizations structured around teams.
The text is divided into six sections describing the six main stages of developing team-based working in an organization. The chapters follow a common structure. Each one opens with a summary of the aims and activities relevant to that stage and concludes with a selection of appropriate support materials and tools. These materials can also be downloaded from the CD accompanying the text.
The advice given is based on evidence gathered by the authors over 20 years of practical management experience, research work in organizations, and consultancy across the public, manufacturing and service sectors.
Zusammenfassung
This book gives managers and consultants practical guidance on how to build organizations that are structured around effective teamworking.
- This text focuses on how to build organizations that are structured around teams.
- Ideal for managers or consultants who are introducing team-based working into organizations.
- Examines the psychological and social processes that can facilitate or obstruct successful teamwork.
- Each chapter contains aims, activities, support materials and tools.
- Support materials can also be downloaded from an accompanying website.
- Based on evidence gathered by the authors over 20 years of practical management experience, research in organizations, and consultancy.
Inhalt
Acknowledgements.
1. Introduction.
2. Deciding on Team-Based Working (TBW):.
Developing an Understanding of Team-based Working.
Forming an Implementation Steering Group.
Diagnosing the Organization.
Designing an Implementation Process.
3. Developing Support Systems:.
Human Resource Management.
Appraisal and Performance Review Systems.
Reward Systems.
Recruitment and Selection Systems.
Education and Training Systems.
Communication Systems.
Team-process Support Systems.
Feedback Systems.
Inter-team Processes.
4. Team Leader and Team Member Selection:.
Implementation Steering Group Planning.
Defining Appropriate Criteria for the Selection of Team Leaders.
Team Leader Training.
Setting up Action Learning Sets for Team Leaders.
Selecting Team Members.
5. Developing Effective Teams:.
Team Tasks, Visions and Objectives.
Team Participation.
Quality of Decision Making.
Support for Innovation.
Team Conflict Resolution.
6. Reviewing and Sustaining Team Effectiveness:.
Steps in Designing an Effective Evaluation System.
Sustaining and Improving Performance: Encouraging Reflexivity.
7. Organization-Level Assessment:.
Goal Achievement or Financial Performance.
Customer or Service Receiver Perspectives.
Business Processes or Internal Efficiency.
Innovation.
Inter-group Relations.
Relationships Between Teams and Organizations.
Beyond Team-based Organizing.
Index.