Position your organisation's culture to attain new heights
Above the Line: How to Create a Company Culture that Engages
Employees, Delights Customers and Delivers Results offers all
leaders a handbook for leveraging an organisation's culture to
engage staff, increase customer satisfaction and streamline
business performance. A groundbreaking work, this book reveals what
it takes to achieve optimum results from your organisational
culture without employing the use of external consultants. This
organic, in-house approach to company culture transformation saves
both time and money. Step-by-step, author Michael Henderson
illustrates how to create a culture in which employees and leaders
delight those outside the company--customers, shareholder,
employees' families, suppliers and the board of directors--and
anyone else who may benefit from an association with the
organisation.
The book's proven models and ideas have been tried and tested
with a broad range of of high-profile international companies.
Expert author, Michael Henderson, a.k.a. The Corporate
Anthropologist, has more than 30 years' experience, and a proven
track record of working and consulting with organisations to
enhance their workplace cultures.
* Reveals how to create an organisational culture that achieves
desired results
* Puts the cultural transformation process in the hands of the
people directly effected
* Smashes some of the established and costly myths about culture
and how to work with culture
This important resource is written for leaders, managers and
supervisors at all levels and across industries.
Autorentext
Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.
Zusammenfassung
Position your organisation's culture to attain new heightsAbove the Line: How to Create a Company Culture that EngagesEmployees, Delights Customers and Delivers Results offers allleaders a handbook for leveraging an organisation's culture toengage staff, increase customer satisfaction and streamlinebusiness performance. A groundbreaking work, this book reveals whatit takes to achieve optimum results from your organisationalculture without employing the use of external consultants. Thisorganic, in-house approach to company culture transformation savesboth time and money. Step-by-step, author Michael Hendersonillustrates how to create a culture in which employees and leadersdelight those outside the company--customers, shareholder,employees' families, suppliers and the board of directors--andanyone else who may benefit from an association with theorganisation.The book's proven models and ideas have been tried and testedwith a broad range of of high-profile international companies.Expert author, Michael Henderson, a.k.a. The CorporateAnthropologist, has more than 30 years' experience, and a proventrack record of working and consulting with organisations toenhance their workplace cultures.* Reveals how to create an organisational culture that achievesdesired results* Puts the cultural transformation process in the hands of thepeople directly effected* Smashes some of the established and costly myths about cultureand how to work with cultureThis important resource is written for leaders, managers andsupervisors at all levels and across industries.
Inhalt
About the author xiAcknowledgements xiiiIntroduction xvPart I: Understanding culture 11 What is culture? 32 Why organisations should take culture seriously 193 Aligning culture and strategy 33Part II: Above the line culture 654 Above and below the line cultures 675 Below the line stages: dead cultures 996 Below the line stages: dying cultures 1037 Below the line stages: disabled cultures 1098 Crossing the line: a shift in perspective 1199 Above the line cultures: stable 12510 Above the line cultures: successful 13111 Above the line cultures: excelling 13912 A glimpse behind the curtain: consciousness and culture 151Part III: Elevating culture 15713 Cultural buoyancy devices 15914 Leaders worth following 16515 Work worth doing 17516 Cultures worth contributing to 187Part IV: Culture planning 19717 Preparing to plan 19918 Culture plan 1: purpose 20319 Culture plan 2: identity 20520 Culture plan 3: values 20921 Culture plan 4: capability 21322 Culture plan 5: behaviour 21523 Culture plan 6: environment 21924 Culture plan example 22725 A final word of encouragement 23326 Next steps 235Bibliography 237Index 239