The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process

Michael R. Kelly

Preface
Chapter One: A New Way of Thinking
Chapter Two: A Systematic Approach
Chapter Three: Tools for Quality Improvement
Chapter Four: Applying the Tools for Quality Improvement
Glossary
Bibliography Index