When approaching someone, you first see their outward body language, expressions on their face, speech patterns, and emotional behavior. Next, you notice their deeper inner layers of thinking and feeling, all the way down to their soul and self. These levels are related to particular talents in a special communication system in this useful handbook.

In order to improve assertive balance and lessen imbalanced non-assertiveness and hostility, the skills are enhanced by recognizing the delicate flow of energy that unites the heart and mind, unity and diversity, in 36 distinct abilities. The comprehensiveness and gradual refinement of higher levels in a coherent communication system are the book's distinctive qualities. The book has a distinctive format as well.

With an emphasis on simplicity and clarity, each skill is explained in a short four-page chapter that includes a definition, instructions for use, and examples of both ineffective and effective uses.

The chapter is then summarized in the final section, Putting It All Together, which collectively arranges the skills into a clear, simple-to-use framework for healthy, effective communication.