Projektmanager, Führungskräfte oder Berater müssen alle ihre Aufgaben und Probleme zielgerichtet, schnell und mit einem optimalen Ergebnis lösen. Je nach Aufgaben- und Problemtyp gibt es dafür eine oder mehrere optimale Techniken oder Methoden, die mit unterschiedlich großem Aufwand erlernt und angewendet werden können.
Nicolai Andler präsentiert in seinem erfolgreichen, für diese Auflage wieder deutlich erweiterten Standardwerk 152 Tools, gegliedert nach den Aufgabenkomplexen Situationsanalyse und Problemdefinition -Informationssammlung und -bewertung - Kreativität, Ideengenerierung und -bewertung - Zielformulierung - Strategische, organisatorische und technische Analysen, IT-Analysen - Evaluation, Priorisierung, Entscheidungstechniken - Projektmanagement und -kontrolle.
Das Buch richtet sich an Projektmanager und -mitarbeiter, an Berater, an Trainer und an Führungskräfte aus allen Bereichen sowie an Studenten, die gerne mehr Instrumente beherrschen möchten als die BCG-Matrix, Mindmap oder Brainstorming. Es bietet ihnen eine umfassende Sammlung der wichtigsten Tools und zeigt ihnen, wann man welches Tool einsetzt und wie man es anwendet.
Dieses Buch
- enthält eine strukturierte Darstellung der wichtigsten Tools und Techniken, die in PM, Workshops und Consulting verwendet werden.
- erklärt jedes Tool und bietet praktische Beispiele.
- bietet eine Bewertung aller Tools bezüglich Anwenderfreundlichkeit, Aufwand und Nutzen.
- zeigt Ihnen, welches Tool das beste für Ihre aktuelle Aufgabe ist und wie es verwendet wird.
Autorentext
NICOLAI ANDLER
is a management/IT consultant, business analyst and business coach. He lives in Cape Town, South Africa, and works for enterprises in South Africa and Central Europe.
Zusammenfassung
"This book is of the kind you always wanted but didn't think would or could ever exist: the universal field theory of problem solving." Tom Sommerlatte
Typically today's tasks in management and consulting include project management, running workshops and strategic work - all complex activities, which require a multitude of skills and competencies. This standard work, which is also well accepted amongst consultants, gives you a reference or cookbook-style access to the most important tools, including a rating of each tool in terms of applicability, ease of use and effectiveness.
In this considerably enlarged third edition, Nicolai Andler presents 152 of such tools, grouped into task-specific categories: Definition of a Situation/Problem - Information Gathering - Creativity - Information Consolidation - Goal Setting - Strategic, Technical and Organisational Analysis - Evaluation and Decision Making - Project Management.
Checklists and Application Scenarios further enhance the use of this toolbox. Information provided by this book is:
- comprehensive and sufficiently wide in scope, combined with a practical level of detail without being too academic
- reliable and proven in numerous real implemented cases
- easy to apply due to many different search options, checklists, application scenarios and guiding instructions.
Written by a professional consultant, business analyst and business coach, this book is a unique reference work and guide for those wanting to learn about or who are active in the fields of consulting, project management and problem solving in general, both in business and engineering: business coaches and management trainers, workshop moderators, consultants and managers, project managers, lecturers and students.
Inhalt
Brief contents/Overview of tools 5
Application areas of each tool 9
1 Introduction to the concept and application of this book 23
1.1 Structure of this book 23
1.2 How to use the book 23
1.3 The target audience of this book 24
1.4 The scope of this book 25
1.5 Skills and competencies for your personal development 25
1.6 Clarification on methodologies, models, tools and techniques 27
2 Problem solving approach and application 29
2.1 Problem solving 29
2.1.1 Different problem solving processes and approaches 30
2.1.2 The problem solving process used in this book 31
2.1.3 Mental thinking levels during problem solving 35
2.1.4 Problem solving process and consulting process 36
2.1.5 The author's assumptions 38
2.1.6 Macro logic project cycle micro logic problem solving cycle 40
2.2 Categories of tools 44
2.3 How to select the right tool 48
2.3.1 Overview of tools 48
2.3.2 Where 'in' the problem solving process am I? 49
2.3.3 Checklist for problem solving processes to identify required tool 49
2.3.4 What is the right category? 50
2.3.5 How to compile the shopping list 50
2.3.6 Application sequence of tools 52
3 Diagnosis 54
3.1 Definition of a situation/problem 54
3.1.1 5W Problem questions 58
3.1.2 Problem definition 59
3.1.3 Boundary examination 65
3.1.4 Problem tree 68
3.1.5 From As-Is to To-Be 72
3.1.6 Problem goal twist 75
3.1.7 SPIN 77
3.1.8 Kepner/Tregoe problem diagnosis 79
3.1.9 Reverse the problem 81
3.1.10 Hypotheses 82
3.1.11 Hypothesis tree 83
3.1.12 Competing hypotheses 88
3.1.13 Issue tree 89
3.1.14 Influence matrix 92
3.1.15 Fishbone or Cause-effect tool 94
3.1.16 Black box 96
3.1.17 IS IS NOT 99
3.1.18 Stakeholder expectation management 101
3.1.19 Stakeholder analysis 103
3.1.20 Stakeholder map 109
3.1.21 Stakeholder influence matrix 112
3.1.22 Stakeholder accordion 114
3.1.23 Stakeholder swapping 116
3.1.24 Context diagram 118
3.1.25 Silo view 122
3.1.26 Helicoptering 124
3.1.27 Mind map 125
3.1.28 Diagnosis plan 128
3.2 Information gathering 130
3.2.1 Desk research/database research 144
3.2.2 Interview (unstructured) 145
3.2.3 Socratic debate 146
3.2.4 Focus interview 150
3.2.5 Systemic questions 152
3.2.6 Six Pillars 156
3.2.7 Tripod (mixed) 160
3.2.8 Octagon 161
3.2.9 Focus groups (unstructured) 163
3.2.10 Survey/field study dipstick 165
3.2.11 Direct observation (DILO = day in the life of) 167
3.2.12 Delphi or expert panel 168
3.2.13 Scenario analysis 169
3.2.14 Questionnaire (structured) 171
3.2.15 Climate assessment (structured) 173
3.2.16 Information gathering plan 177
3.2.17 5 Whys 178
3.3 Creativity 179
3.3.1 Brainstorming 182
3.3.2 Cardstorming 184
3.3.3 6-3-5 186
3.3.4 Questions circle 187
3.3.5 Lotus blossom 188
3.3.6 Irritating words 189
3.3.7 Mental provocation 191
3.3.8 Cross associations 192
3.3.9 Funny Man 194
3.3.10 Opponents advocate 195
3.3.11 Fishpond 197
3.3.12 Bionic 198
3.3.13 Synectics 198
3.3.14 Bisociations 202
3.3.15 Distraction 203
3.3.16 Provocative associations 204
3.3.17 RARA 205
3.3.18 Morphological matrix 207
3.3.19 Attribute listing 208
3.3.20 Nyaka (defect analysis) 209
3.3.21 Merlin technique/Osborn checklist 211
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