Established as the foremost textbook on communication, the seventh edition of Owen Hargie's Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications.

Owen Hargie is Emeritus Professor of Communication at Ulster University. His special areas of interest are in the fields of interpersonal, organisational, health and inter-cultural communication, and he is a prolific author and researcher in these areas. He is a visiting professor at several universities and a communication consultant for numerous organisations.

List of Figures

Preface

1. The Features of Interpersonal Communication
2. A Conceptual Model of Skilled Interpersonal Communication
3. Communicating Without Words: Skilled Nonverbal Behaviour
4. Rewarding Others: The Skill of Reinforcing
5. Finding Out About Others: The Skill of Questioning
6. Showing Understanding for Others: The Skill of Reflecting
7. Paying Attention to Others: The Skill of Listening
8. Getting Your Message Across: The Skill of Explaining
9. Telling Others About Yourself: The Skill of Self-Disclosure
10. Opening and Closing Interactions: The Skills of Set Induction and Closure
11. Standing Up for Yourself: The Skill of Assertiveness
12. Using Your Influence: The Skill of Persuasion
13. Working Things Out Together: The Skill of Negotiating
14. Working with Others: Skills of Participating in And Leading Small Groups
15. Concluding Comments

Bibliography

Name Index

Subject Index