> huge results. -"Inverse charisma" and how it brings you down without you even knowing it -Become a conversational empathy master with the simple HEAR acronym -Counterintuitive ways to combat awkward silences and master the first impression -"Spoilers" in conversational storytelling - what are they and how they make you charming and funny -The anatomy of a perfect compliment -52 conversation prompts designed to make you connect beneath the surface. -Vertical versus horizontal questioning