Method and process are important in business analysis, but knowing how to use them is even more so. Business analysts can increase effectiveness most by developing soft skills. You will find that these skills are transferable across project types and industry sectors. This book illustrates the application of NLP to develop competencies - better equipping you to communicate across cultures, reframe problems, manage stakeholder groups, resolve conflicts, motivate teams and become an even better leader.

Peter is an NLP Master Practitioner and certificated hypnotherapist. He is also a Fellow of the Association for Project Management (APM) and BCS, The Chartered Institute for IT. He currently chairs the London Branch of the APM and sits on several best practice groups including those for project governance and assurance. He has held Programme Director roles in the private sector, public sector, public private partnerships (PPPs), and 'Big 4' consultancy practices.

Extensive advertising and review coverage in the leading business and IT media, and direct mail campaigns targeting IT professionals, libraries, corporate customers and approximately 70,000 BCS members.

Introduction

Part 1 The world of business analysis
Part 2 The world of NLP
Part 3 Bringing the two worlds together - putting NLP into practice for business analysis