Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology.

A Guide to the Sigma Team Fieldbook. Part I: What A Six Sigma Project Team Needs To Know Before It Gets Started. Chapter 1: A New Way to An Old Vision: The Six Sigma System. Chapter 2: Bicycle Riding and the Art of Six Sigma Management. Chapter 3: Six Secrets About Six Sigma Teams. Chapter 4: Three Ways to Six Sigma: Strategies to Improve, Create, and Manage Processes. Chapter 5: Get It Right the First Time! Selecting Winning Six Sigma Projects. Part II: A Five-Step Guide to Leading A Six Sigma Project Team Through DMAIC (Define, Measure, Analyze, Improve, Control). Chapter 6: Define the Opportunity: Identifying and Scoping Six Sigma Projects. Chapter 7: None of Us is as Smart as All of Us: Leading the Six Sigma Team Through the Define State of the Project. Chapter 8: "You Can't Measure What We Do!" Measuring Process Performance and Refining the Problem Statement. Chapter 9: Storm Clouds Ahead: Guiding the Six Sigma Team in the Measurement Stage of the Project. Chapter 10: "Call for Sherlock Holmes!" Analyzing Data and Investigating Causes. Chapter 11: Normal Data and Team Norms: Guiding the Six Sigma Team Through the Analyze Stage of the Project. Chapter 12: Improving the Process: Creating, Selecting, and Implementing Solutions. Chapter 13: "At Last, We're a Team!" Guiding the Six Sigma Team Through the Improve Stage. Chapter 14: Controlling the Improved Process. Chapter 15: The Party's Over: Celebrating the Team's Success. Chapter 16: How to Avoid Failure. Conclusion: What Difference Did the Team Make? Power Tool Worksheets. Glossary of Six Sigma Team Terms.