A key text for doctors, this revised, expanded and updated edition now includes a section on understanding one's own attitudes and empathy, and greatly enhanced material on communication strategies and skills. The text is also suitable for candidates preparing for the MRCGP examination.

Introduction. The patient ombudsman system: in Austria. The Ombudsman in Finland. The Greek Ombudsman and the protection of patients' rights. Ombudspersons and patients' rights representatives in Hungary. The Ombudsman in Israel. The Norwegian patient Ombudsman scheme. The Britain health service Ombudsman. Conclusion.