Drawing on their experience as teachers and social workers, the authors introduce students to the complex skills necessary for effective management in human service administration. In this textbook, they present actual problems through concise case studies with study-guide questions for discussion.

The illustrative case studies cover a broad range of situations and dilemmas that a human services student can expect to encounter as an administrator ñ from sexual harassment to ethical concerns. By focusing on human service agencies, the authors fill a gap in social work literature for administration, planning, and management students.

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Preface
Acknowledgments
• Chapter One: Human Services Management in Perspective
• Chapter Two: The Case Method
• Chapter Three: Case
1. An Accounting Clerk for DSS
2. Status Quo Leadership
3. Developing an Information System
4. New Kid on the Block
5. Breaking Up Is Hard to Do
6. The Rice War
7. Which Side Are You On?
8. The Battered Womenís Shelter of Aiken County
9. Planning and the Politics of Inclusion
10. The Hit Man
11. Staffing a Planning Committee
12. The Politically Correct Candidate
13. Whoís the Boss?
14. New Directions
15. Whose Values: The Politics of Planning
16. A Problem Within
17. A Sexual Harassment Complaint
18. Inertia on the Board
19. The Price of Serving
20. ìCreativeî Grant Writing for Survival
21. Too Many Chiefs
22. Staff Meetings at Senior Citizen Centers of the Valley, Inc.
Index of Cases