Business runs smoothly when everyone is using professional communication skills. Without them, business becomes less efficient, less productive and ultimately less profitable. Enhancing the professional communications of yourself, your managers or other staff will instantly give you the ROI that you can see and hear on a daily basis. It starts from the top. How do leaders become charismatic and get people to understand and follow their vision? How do good managers direct people to carry out the orders of the day without offending staff or clients? By developing clear, confident communications, and by understanding how different people at work communicate. Learn to be a better people manager. This workbook is great for leaders, managers, directors, supervisors, entrepreneurs and other professionals who must lead staff and work well within or build a team. Have fun and learn excellent communication skills for (new) managers!