Businesses need to become more consumer-centric, efficient, and quality conscious. Yet global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas. Vanishing Boundaries: How Integrating Manufacturing and Services Creates C

Richard E. Crandall, William R. Crandall, Bell Jon J.

The Vanishing Manufacturing/Services Boundary. Critical Success Factors and Strategic Planning. The ITO Model. The Role of Management Programs in Continuous Improvement. How Manufacturing Techniques Are Being Adapted to Service Operations. How Service Techniques Are Being Extended to Manufacturing. The Role of Technology in Continuous Improvement. The Role of Infrastructure in Continuous Improvement. Understanding Organizational Culture the Elusive Key to Change. Integrated Supply Chains, from Dream to Reality. The Role of Services to Complement the Supply Chain. The Future of Improvement Programs.