In every workplace there are difficult people who, at best, make life stressful and, at worst,interfere with project and career goals. Thisbook delivers a proven approach to findingcommon ground and creating a more productiveinteraction with difficult people.

Zusammenfassung
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of themUnderstand why people become difficultUse sophisticated techniques to neutralize whining, negativity, attacks, tantrums and moreCultivate the nine "e;take-charge"e; skills that prevent people from becoming difficult
Titel
Dealing With Difficult People
EAN
9780071487153
ISBN
978-0-07-148715-3
Format
E-Book (pdf)
Hersteller
Veröffentlichung
23.03.2006
Digitaler Kopierschutz
Adobe-DRM
Anzahl Seiten
128
Jahr
2006
Untertitel
Englisch