This book explores the art of finding the right words and actions at the right time--an invaluable handbook for expressing compassion, kindness, caring, and congratulations to friends and family, neighbors and colleagues, and anyone else who touches your life. Spizman focuses on how to use words wisely and well in both difficult and joyful times, allaying the common fear people have of appearing foolish or inadequate when they want their words to make a difference.

Robyn Freedman Spizman is the author and coauthor of numerous parenting, educational, and how-to books. A motivational speaker, she has lectured to thousands about balancing family and work and getting organized. She has appeared on radio and television, including the Today show, CNN's Parenting Today, the Discovery Channel, CNBC, and Home Matters.