A solid, rigorous, yet comprehensible analysis of process capability indices, this work bridges the gap between theoretical statisticians and quality control practitioners, showing how an understanding of these indices can lead to process improvement.

Kotz, Samuel; Johnson, Norman L.

1. Introduction 2. The basic process capability indices: Cp, Cpk and their modifications 3. The Cpm index and related indices 4. Process capability indices under non-normality: Robustness properties 5. Multivariate process capability indices