This is a practical, easy-to-use, patient-centred approach to e-communication that can be read from cover to cover, or dipped into as a quick reference guide. It covers potential issues both internally (patients and practice) and externally (the primary care trust and the wider community) and is also a very useful teaching resource.

Simpson Louise, Robinson Paul, Fletcher Mark, Rob Wilson

Diagnosing the problem: about e-Communication skills. e-Communication skills in the clinical setting: teams working e-together. Practical matters: diagnosing the problem and finding a solution.