This is a practical, easy-to-use, patient-centred approach to e-communication that can be read from cover to cover, or dipped into as a quick reference guide. It covers potential issues both internally (patients and practice) and externally (the primary care trust and the wider community) and considers both clinical and non-clinical settings and is also a very useful teaching resource. e-Communication Skills adopts the approach that communication is the responsibility of everyone in the primary care team, and helps everyone to play their part.

This is an important book for healthcare professionals in primary care, including administrators and communications managers. It is also vital for healthcare e-organisations such as web based information services and networks, and policy makers and shapers.

Simpson Louise, Robinson Paul, Fletcher Mark, Rob Wilson

Diagnosing the problem: about e-Communication skills. e-Communication skills in the clinical setting: teams working e-together. Practical matters: diagnosing the problem and finding a solution.