New in the Second Edition
Contains over 60% new material
Complete and extensive glossary will be added
Complete revision and update of the security chapter (reflecting the recent Yahoo experience)
Strengthened coverage of E-Business to Business
Increased and redesigned case studies
Increased European and international coverage
Revised, expanded, and enhanced illustrations
New, attractive text design with features such as margin notes
Increased size of tables containing website contacts
Redesigned cover

* Contains over 60% new material
* Complete and extensive glossary will be added
* Complete revision and update of the security chapter (reflecting the recent Yahoo experience)
* Strengthened coverage of E-Business to Business
* Increased and redesigned case studies
* Increased European and international coverage
* Revised, expanded, and enhanced illustrations
* New, attractive text design with features such as margin notes
* Increased size of tables containing website contacts
* Redesigned cover

Steffano Korper and Juanita Ellis are experts in cutting edge technologies, both as university lecturers and industry leaders. Lectures and programs have been conducted at the University of Maryland, University of Texas, Southern Methodist University, and University of California, Los Angeles. Nationally recognized corporations and organizations have requested their expertise in developing and deploying e-commerce solutions in both business-to-business and business-to-consumer commerce. In 1998, they developed the E-Commerce Program. Program details may be found at http://www.going-beyond-et.com. They have been featured on local and national radio shows, including CNN, Daybreak USA, Computer Daze, and Business Day. They also have been interviewed by publications such as Entrepreneur Magazine.Steffano Korper holds a B.S. in Business and Management and an M.S. in Information Systems.Juanita Ellis holds a B.S. in Business and Management and an M.S. in Information Systems. Currently, she is working on a Doctorate in Electrical Engineering Communications at George Washington University.Korper and Ellis continue to rise in visibility in the world of E-Commerce. Their courses have expanded from Southern Methodist University and University of California, Los Angeles to dozens of short courses at major corporations, including Motorola and Sony.

Preface
Introduction
1. Set the Vision
2. Know Your Customers
3. Select Your Marketing Strategy and Branding
4. First Impressions are Forever - Build the Best Site Now
5. Keep Your Customers - Invest in Customer Service
6. Choose Fulfillment Channels that Work
7. Choose Effective Payment Systems
8. Know Your Infrastructure
9. Select the Right Commerce Vendor
10. Secure Your Investment - Security Threats and Solutions
11. Get Ready for Wireless
12. Commit to Never-Ending Improvement - Know the Trends and Beat Them
Aft