This book provides readers with an invaluable set of tools to convert the endless challenges for quality and myriad opportunities for improvement into meaningful and useful change. It considers how to manage primary care organisations in order to improve quality of care; how general practices are regulated and held accountable; various techniques used for assessing and measuring; and commonly used quality improvement frameworks.

STEPHEN GILLAM General Practitioner, Lea Vale Medical Group, Luton Director of Public Health Teaching, School of Clinical Medicine, University of Cambridge and A NIROSHAN SIRIWARDENA General Practitioner Professor of Primary and Pre-hospital Health

Introduction 1 Section 1: Managing for quality 1 Patient perspectives 2 Leadership and management 3 Regulation 4 Commissioning for quality improvement Section 2: Tools for improvement 5 Frameworks for improvement 6 Understanding processes and how to improve them 7 Measuring for improvement 8 Systems, safety and spread 9 Financial incentives Section 3: Evaluation and personal development 10 Evaluating improvement 11 Evidence-based healthcare 12 Individual practice and how to improve it, Conclusion, Additional online resources