'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations. * Cutting edge techniques accompanied by brand new case studies * Challenges standard approaches * Comprehensive coverage of strategic supply management * Critical sample questions to aid discussion * Reading lists and articles to support learning * Additional lecturer support material This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.

Steve Brown, Kate Blackmon, Paul Cousins, Harvey Maylor

Part 1 Overview; Chapter 1 Operations Management: Content, History and Current Issues; Chapter 2 Operations Strategy: the Strategic Role of Operations; Part 2 Policy; Chapter 3 Innovation: Developing New Products and Services; Chapter 4 Operations Processes: Process Choice and Layout; Developing New Products and Services; Chapter 5 Managing Supply; Part 3 Practice; Chapter 6 Managing Capacity: Managing Transforming Resources; Chapter 7 Managing throughput: improving material, customer and information flows; Chapter 8 Project management: content, history and current issues; Part 4 Performance Improvement; Chapter 9 Managing Quality; Chapter 10 Performance Measurement and Improvement; Chapter 11 World-Class Operations; Chapter S1 Analysing Manufacturing Operations: Quantitative Methods; Chapter S2 Analysing Service Operations: Service Delivery, Queuing And Shift Scheduling;